The details you share with us.
This planner helps The Arctic Lux arrange your stay. For questions, corrections or a request to remove your information, contact mail@tromsobnb.no.
What we collect
Your concierge creates a stay with your name, email, property, travel dates and group size. You can add activity choices, budgets, dining plans, flight details, contact information and practical requests. Only share information relevant to your stay. Dietary and accessibility details are optional.
How we use it
We use your answers to propose an itinerary, check suitable options and discuss prices with you. Relevant dietary or practical requirements may be shared with the suppliers arranging your requested services. This planner does not automatically send your answers to suppliers, book activities or take payments.
Your personal guest link
Anyone who has your personal link and can access the site can view and update your group’s answers. Keep it within your travelling party. Contact us if it has been shared with the wrong person; we can disable it and issue a replacement. Arrange confidential surprises through a separate conversation.
Saving and storage
On a personal guest link, Save and Continue store a draft in the planner’s hosted database. Typing alone does not save. The concierge team can see saved drafts. Submitting marks the answers ready for review. Later saves replace the previous answers; the planner does not keep a version history. The sample form on the home page does not save your answers.
Records remain in the planner until the team deletes them. Automatic deletion is not currently enabled. Contact us if you would like your record reviewed or removed.
Staff access and email alerts
Only approved staff accounts can enter the concierge workspace. Staff sign in using a one-time email link sent through Resend. Guest answers are stored in the planner’s hosted database. If submission alerts are enabled, Resend processes a short notification to the team containing a staff-workspace link. That alert does not include your answers, dietary details or personal guest link.
Copies and deletion
The team can export or print your response to help plan your stay. Deleting a stay removes it and its notification records from this planner and disables its link. It does not automatically remove earlier exports, printed copies, emails or information already shared with suppliers. Please contact us so we can follow up on those copies as appropriate.
No payment card information is requested here. Activity availability, prices and bookings are confirmed separately.
Back to the guest form